Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online gaming platform. As a leading provider of online casino services in New Zealand, we are committed to transparency regarding data collection practices and ensuring compliance with the Privacy Act 2020 and other applicable New Zealand regulations. This policy outlines the types of cookies we deploy, their purposes, and your rights to manage these technologies while enjoying our gaming services.
Last updated: January 28, 2026
What Are Cookies
Cookies are small text files that are stored on your device when you visit our online casino platform. These files contain information that helps us recognise your device and provide a personalised gaming experience. Cookies serve various functions, from maintaining your login session to remembering your gaming preferences and ensuring the security of your account. Similar technologies include web beacons, pixel tags, and local storage objects, which work alongside cookies to enhance platform functionality.
Our platform operates under New Zealand jurisdiction and adheres to local privacy laws while providing international-standard gaming services. We utilise cookies to maintain the highest levels of security, personalisation, and user experience that modern online casino platforms demand. Understanding how these technologies work helps you make informed decisions about your privacy preferences while enjoying our extensive range of gaming options.
Types of Cookies We Use
We categorise our cookies into several distinct types based on their functionality and purpose within our gaming platform:
- Essential Cookies: Required for basic platform operation, including login authentication, session management, and security protocols
- Performance Cookies: Collect anonymous data about platform usage, game performance, and user interaction patterns
- Functional Cookies: Remember your preferences, language settings, gaming history, and personalisation choices
- Marketing Cookies: Track user behaviour across sessions to deliver targeted promotions, bonuses, and relevant gaming content
- Third-Party Cookies: Placed by external service providers for analytics, payment processing, and integrated gaming software
- Security Cookies: Monitor for suspicious activity, prevent fraud, and protect against unauthorised access attempts
Purpose and Legal Basis
Our cookie usage serves multiple legitimate purposes essential for operating a secure and engaging online casino platform. Primary purposes include maintaining user authentication, processing gaming transactions, ensuring regulatory compliance with New Zealand gambling laws, and providing customer support services. We also utilise cookies for fraud prevention, age verification, and responsible gambling monitoring as required by local regulations.
The legal basis for our cookie usage includes contractual necessity for service provision, legitimate interests in platform security and improvement, and explicit consent for marketing and analytics purposes. Under New Zealand’s Privacy Act 2020, we ensure that our data collection practices are proportionate, transparent, and aligned with user expectations in the online gaming environment.
Session and Persistent Cookies
Our platform employs both session and persistent cookies to deliver optimal gaming experiences. Session cookies are temporary files that expire when you close your browser, primarily used for maintaining your gaming session, processing deposits and withdrawals, and ensuring continuous security monitoring during active gameplay.
Persistent cookies remain on your device for predetermined periods, ranging from hours to years depending on their purpose. These cookies remember your login credentials, gaming preferences, favourite games, and personalised dashboard settings. Persistent cookies also enable us to provide returning player bonuses, track loyalty program progress, and maintain responsible gambling limits across multiple sessions.
Third-Party Cookie Services
Our online casino platform integrates various third-party services that may place cookies on your device. These include gaming software providers, payment processors, analytics services, and marketing platforms. Major third-party cookie providers include:
- Gaming software developers for slot machines, table games, and live dealer experiences
- Payment gateways for secure deposit and withdrawal processing
- Analytics providers for platform performance monitoring and user experience optimisation
- Customer support services for live chat functionality and help desk integration
- Marketing platforms for personalised promotions and bonus delivery systems
- Security services for fraud detection and account protection measures
These third-party services operate under their own privacy policies and cookie practices, which we encourage you to review for complete understanding of data processing activities.
Managing Your Cookie Preferences
You have comprehensive control over cookie usage on our platform through multiple management options. Our cookie preference centre allows you to customise settings for different cookie categories while maintaining essential functionality required for gaming services. You can access these preferences through your account dashboard or the privacy settings section of our platform.
Please note that disabling certain cookies may impact platform functionality, including the ability to access specific games, process payments, or receive personalised bonuses. Essential cookies cannot be disabled as they are necessary for basic platform operation and security compliance under New Zealand regulations.
Browser Cookie Controls
Most web browsers provide built-in cookie management tools that allow you to control cookie acceptance, deletion, and blocking. Here are instructions for major browsers:
- Chrome: Settings > Privacy and Security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and site data
- Opera: Settings > Advanced > Privacy & Security > Site Settings
Mobile browser settings typically include similar options under privacy or security sections. Clearing all cookies will log you out of your gaming account and reset all personalised preferences.
Data Retention and Security
We maintain strict data retention policies for information collected through cookies, aligning with New Zealand privacy laws and international gaming industry standards. Cookie data is retained only for as long as necessary to fulfil its intended purpose, with regular deletion schedules for expired information.
Our security measures include encryption for sensitive cookie data, regular security audits, and compliance monitoring to ensure protection against unauthorised access. We implement industry-standard protocols for data transmission and storage, maintaining the confidentiality and integrity of information collected through our cookie systems.
Policy Updates and Contact Information
This Cookie Policy may be updated periodically to reflect changes in our practices, legal requirements, or platform functionality. Significant changes will be communicated through platform notifications, email alerts, or prominent website notices. We encourage regular review of this policy to stay informed about our cookie usage practices.
For questions regarding our cookie practices, privacy concerns, or requests to exercise your rights under New Zealand privacy law, please contact our customer support team through the designated channels available on our platform. We are committed to addressing your concerns promptly and transparently while maintaining compliance with all applicable regulations governing online gaming operations in New Zealand.